RETURN POLICY

For the products that are returned by the customer, the refund is issued to the original payment method or to the bank account. The details for making such refund and the timelines are detailed in the refund policy available here.

General Returns Policy

1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.

2. If you report an issue with Water Filtration products, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with us through our website. Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
3. Return will be processed only if:
   • it is determined that the product was not damaged while in your possession;
   • the product is not different from what was shipped to you;
   • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

10 Days Returnable for products other than Cartridges

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Non Returnable for Cartridges

This item is non-returnable due to consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.